Terms of Service

Questions about these terms: joshua@webpro360.com.

1. This agreement

These Terms of Service ("Terms") are an agreement between WebPro360.com, LLC, a South Carolina limited liability company ("WebPro360", "we" or "us"), and the company or organization that signs up for LASSO ("Customer" or "you"). The person who accepts these Terms for a Customer confirms they have the authority to do so.

"LASSO" means the LASSO field sales app, the website at lassoreps.com, the Android and iPhone apps (which are in testing) and the support we provide. "Users" are the people you let use LASSO, such as your sales reps and managers. "Customer Data" is the information you and your Users put into LASSO or create with it.

Your order form or other written agreement with us (your "agreement") sets your plan, prices and term. These Terms apply along with it. If your agreement conflicts with these Terms, your agreement controls. Our Privacy Policy explains how we handle information.

LASSO is for business use only. Users must be at least 18.

2. Your LASSO and your Users

• Your company gets its own LASSO address under lassoreps.com, with your name and brand. Users sign in at that address.
• We set up your Users and their roles (rep or manager) when you ask. Tell us when someone should be added, changed or turned off, and we will make the change.
• You are responsible for your Users and for everything done under their sign-ins. Each User needs their own sign-in, and sign-ins must not be shared. Tell us right away if you think a sign-in has been misused.
• You are responsible for the devices and internet connections your Users use with LASSO.

3. Your right to use LASSO

While your agreement is in effect, and as long as you pay the fees, you may use LASSO for your internal business purposes under these Terms. We own LASSO, including its software, design, scoring methods and content, and these Terms do not give you any other rights in it.

We improve and change LASSO over time. If we plan a change that removes a main feature you use, we will tell you before it happens.

4. Fees and payment

• What you pay. Fees are set in your agreement. They can include a price per seat (a seat is a selling rep), a monthly company base, optional add-ons such as Salesforce sync or guided setup, and lead lookup usage. Prices on our pricing page are starting points, and your agreement sets the final numbers.
• Lead lookup usage. Lead lookups that use paid data sources are billed by use and itemized on your monthly statement. Public lists are free. We set a daily spending limit on lookups for your company, which we can change with you.
• How you pay. We bill you as your agreement says. The LASSO app does not charge you automatically and does not take payment card details.
• Taxes. Fees do not include taxes. You pay any sales, use or similar taxes on your purchase, other than taxes on our income.
• Late payment. If a payment is late, we will let you know. If it stays unpaid after that notice, we may suspend LASSO until it is paid, and late amounts may carry any late charge your agreement allows.
• Questions about a bill. If you think a charge is wrong, tell us promptly and we will work it out with you in good faith.

5. Customer Data

• You own it. As between you and us, Customer Data belongs to you.
• What we may do with it. You give us permission to host, copy, process, send and display Customer Data as needed to provide, support, secure and bill for LASSO, and to send it where you or your Users direct (for example, to Salesforce, a connected mailbox or a webhook). We handle it as our Privacy Policy describes. We do not sell Customer Data, and we do not use it to train AI models.
• Getting a copy. Ask us and we will export your Customer Data for you. Users can also export some of their own records from the app as spreadsheets.
• Service information. We may use information about how LASSO runs, such as usage counts, costs, errors and performance, to operate, bill for, secure and improve LASSO.
• Keep your own copies. LASSO is not a backup service. Keep your own copies of anything you cannot afford to lose.

6. Your responsibilities

You are responsible for how your company and your Users use LASSO, including these points.

• Follow the law. Use LASSO only for lawful business purposes.
• Location sharing. Each rep chooses whether to share their location. If your Users share location, you are responsible for giving any notice and getting any consent the law requires, and for how your managers use location information.
• Voice notes. Voice notes are meant for a User to record their own notes. Do not record another person, such as a conversation with a prospect, without the consent the law requires. Some states require everyone in a conversation to agree.
• Contacting people. Do not use LASSO, including its lead lists, call lists, email templates, QR codes or connected tools, to contact anyone in a way that breaks do-not-call, telemarketing, CAN-SPAM or similar laws. You are responsible for checking do-not-call lists where they apply, honoring opt-outs, and the content of the messages you send.
• What you put in. You are responsible for the accuracy of what you import and enter, and for having the right to put it into LASSO, including contact lists.
• Sensitive information. LASSO is not designed for health records, Social Security numbers, financial account numbers or similar sensitive information. Do not put that kind of information into LASSO.
• Your forms. If people fill in your QR forms, or you send leads into LASSO from your website or other tools, you are responsible for giving those people any privacy notice the law requires.
• Where you send data. You are responsible for the webhooks, API keys and connected services you set up, and for what those services do with Customer Data.

7. Acceptable use

You and your Users must not:

• break the law or infringe anyone's rights using LASSO;
• let anyone who is not a User into LASSO, or share sign-ins or API keys;
• try to reach another company's data, test or probe our security without our written permission, or get around rate limits, spending limits or other controls;
• upload malicious code, or overload or disrupt LASSO;
• copy, scrape, resell, rent or share LASSO or its results (including lead finder results) outside your company, or use them to build a competing product or data set;
• reverse engineer LASSO, except where the law allows it;
• use LASSO to harass, stalk or track anyone, or to track a person who has not chosen to share their location;
• use information from LASSO to decide a person's eligibility for credit, insurance, employment or housing.

We may remove content or suspend access that breaks these rules (see section 12).

8. Outside services and public data

LASSO uses and connects to services we do not control, including public Google business listings and reviews (through a data provider), public government lists, Salesforce, Microsoft, Google, and the map apps your reps choose. When you or your Users connect one of these services, its own terms and privacy policy also apply. We are not responsible for those services, and if a provider changes or ends what it offers, the related part of LASSO may change or stop.

• Public data is provided as is. Business listings, reviews, job postings, websites and government lists can be incomplete, out of date or wrong. Public lists are loaded for your states when we set up your company and are not available everywhere.
• Lead scores are estimates. A score reflects the signals LASSO found. It is not a promise that a business needs your work, will buy from you or will take your call.
• Reviews are opinions. Reviews come from third parties. A review that complains about heat, air, hot water, plumbing or power is that reviewer's opinion, not proof that equipment is failing.
• Check before you rely on it. Confirm facts before you rely on them or repeat them to a prospect.
• Connections. Salesforce sync is an optional add-on that we set up and test with your Salesforce admin during onboarding. Outlook and Google connections are rolling out. Each depends on approval from Microsoft or Google, and your IT team may also need to approve it.

9. AI features

Some features use AI, such as reading business cards, turning voice notes into records, meeting prep, door lines and email drafts. AI output can be wrong or incomplete.

LASSO shows the results of card reading and voice notes to the User to review before anything is saved. You and your Users are responsible for checking AI output before you save it, send it or rely on it. The Privacy Policy explains which providers process data for these features.

10. Features still in progress

Features we describe as "rolling out", "in testing", "in development" or "coming", whether on our website, on our roadmap or in the app, are not generally available yet. Unless your agreement says otherwise, we do not promise that they will be released, or released by any date, and you should not buy LASSO based on them. Features in testing may change, stop or have problems.

LASSO runs in the web browser on phones and computers. The Android and iPhone apps are in testing and are not in any app store.

11. Availability and support

We work to keep LASSO running, but we do not promise a level of uptime unless your agreement does. LASSO may be unavailable at times, for example during maintenance and updates, because of problems with our hosting or other providers, or because of events outside our control. We try to schedule maintenance to limit disruption.

LASSO needs an internet connection for most things. Screens a User already opened stay readable with a weak signal, and changes save when the signal returns. Photos, voice notes, lead searches, maps and AI features need a connection.

Support is by email unless your agreement says otherwise.

12. Suspension and ending the agreement

• Term. Your agreement sets how long it lasts and how it renews. If it does not say, either of us may end it with 30 days' written notice.
• Suspension. We may suspend all or part of LASSO, or a single User, when we reasonably need to because of a security risk, unlawful use, a breach of section 7, or fees that are past due after notice. We will tell you why and restore access once the problem is fixed.
• Ending for breach. Either of us may end the agreement if the other materially breaches it and does not fix the breach within 30 days after written notice.
• What happens at the end. Access ends, and you pay the fees owed through the end date, including usage. If you ask within 30 days after the end, we will export your Customer Data for you. After that we may delete it, and we will delete it when you ask. Fees already paid are not refunded unless your agreement says otherwise or the law requires it.
• What continues. Parts of these Terms that by their nature should continue after the end, such as fees owed, Customer Data, disclaimers, limits of liability, indemnity and governing law, continue.

13. Disclaimers

LASSO is provided "as is" and "as available." To the extent the law allows, we disclaim all warranties not stated in these Terms or your agreement, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not promise that LASSO will be uninterrupted or error free, that data from public or outside sources is complete or accurate, that AI output is correct, or that using LASSO will produce leads, meetings or sales.

14. Limits of liability

To the extent the law allows:

• Neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if told they were possible.
• Each party's total liability arising out of or relating to LASSO, these Terms and your agreement is limited to the fees you paid us for LASSO in the 12 months before the event that gave rise to the claim.

These limits do not apply to your obligation to pay fees, or to liability that the law does not allow to be limited.

15. Indemnity

• From you. You will defend us against claims brought by others, and pay the resulting damages, costs and reasonable attorney fees awarded or agreed in a settlement, to the extent the claim arises from Customer Data, your Users' use of LASSO, your contact with prospects or others, or your breach of these Terms or the law.
• From us. We will defend you against claims brought by others that LASSO, as we provide it, infringes a United States patent, copyright or trademark or misappropriates a trade secret, and pay the resulting damages, costs and reasonable attorney fees awarded or agreed in a settlement. This does not cover claims caused by Customer Data, outside services or public data, changes or combinations not made by us, or use that breaks these Terms. If such a claim arises, we may change LASSO so it no longer infringes, get you the right to keep using it, or end the affected part and refund any prepaid fees for the time you can no longer use it.
• How it works. The party asking to be defended must tell the other promptly, let it control the defense and any settlement, and cooperate reasonably. No settlement may admit fault for, or place an obligation on, the defended party without its written consent.

16. Governing law and courts

The laws of the State of South Carolina govern these Terms and your agreement, without regard to conflict of laws rules. Any lawsuit about them must be brought in the state or federal courts located in South Carolina, and both of us agree to the jurisdiction of those courts.

17. Changes to these Terms

We may update these Terms. We will post the new version here and change the date at the top. If a change is material, we will tell you by email before it takes effect, and using LASSO after it takes effect means you accept it.

If your signed agreement fixes certain terms for its term, an update to this page does not change those terms during that term unless you agree.

18. General

• Whole agreement. These Terms, your agreement and the documents they refer to are the whole agreement about LASSO and replace earlier discussions about it.
• Transfers. Neither of us may transfer the agreement without the other's written consent, except to a successor in a merger or a sale of all or most of the business involved.
• Events outside our control. Neither of us is responsible for delays or failures caused by events outside reasonable control, such as internet or hosting outages, natural disasters or government action. This does not excuse paying fees.
• Notices. We send notices to the email address you gave us. Send notices to us at joshua@webpro360.com.
• Feedback. If you send ideas or suggestions about LASSO, we may use them without any obligation to you.
• Other terms. If part of these Terms cannot be enforced, the rest still applies. Not enforcing a term is not a waiver of it. We are independent contractors, and nothing in these Terms creates a partnership, joint venture or employment relationship.

19. Contact us

WebPro360.com, LLC
Email: joshua@webpro360.com
Phone: (800) 360-9882